INSTALLATION TECHNICIAN
Fives HPM | Aftermarket Americas
Join Our Team!
This is a highly travel-oriented technical position responsible for the installation, startup, alignment, checkout, and service of machine tools and associated equipment at customer facilities throughout North America and internationally. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, experience working with CNC-controlled equipment, and the ability to lead installation activities while collaborating with customer personnel, contractors, and cross-functional teams. This role requires a self-motivated individual who enjoys hands-on technical work, problem-solving, and delivering exceptional customer support in a field-based environment.
Learn more about our company:
About Fives
Corporate Group Overview
Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.
Site Company Overview
Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.
Business Unit Overview
The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.
Position Summary
The Installation Technician is responsible for installing, assembling, aligning, commissioning, and supporting Fives machine tools and associated equipment at customer facilities throughout North America and internationally. This position works independently and in collaboration with customer personnel, contractors, and internal teams to ensure machine installations are completed safely, efficiently, and in accordance with performance and quality specifications.
The role requires a strong understanding of mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from the Installation Manager, Service Coordinator/Specialist, engineering documentation, assembly drawings, electrical schematics, and other technical resources. The Installation Technician leads and coordinates installation activities, troubleshoots equipment issues, performs machine checkout and acceptance activities, and supports machine startup and operational readiness.
This position also evaluates machine performance, verifies installation accuracy, conducts health checks and recertifications, provides operator and maintenance training, and performs field service and repair activities as required. The Installation Technician works directly with customers to deliver a positive service experience, identify and communicate project risks or delays, document installation and service activities, and provide feedback that contributes to the continuous improvement of Fives products, processes, and customer support operations.
Key Responsibilities
- Report and communicate schedules, issues and daily updates with Manager.
- Recommend design improvements, seek to increase efficiency in different work areas.
- Operate machines as needed throughout the course of the build cycle.
- Install, maintain, and instruct operators and maintenance personnel on computer controls associated with standalone machine tools.
- Utilize various types of test instruments, such as VOM and an oscilloscope; working knowledge of laser measurement devices.
- Manage all functions of a machine installation; work with and instruct customer’s engineering employees, customer contracted Millwrights and Riggers, Electricians, and Pipe Fitters. Supervise and manage all individuals associated with the machine installation and check-out.
- Assist with Run-Offs required for machine acceptance.
- Identify issues and delays that effect the performance of each install project.
- Perform Health Checks and Recertification on machines in the field.
- Perform Service on machines after installation by analyzing the malfunctions, making minor adjustments, recommending and assisting with repair parts orders, and performing actual repair work.
- Prepare service reports, expense reports, installation reports, and other special reports as requested by the supervisor.
- Use a laptop computer to interface/troubleshoot axis drives, spindle drives and vendor controls.
Qualifications
- Associate degree or equivalent from a two-year college or technical school.
- Four to six years related experience and/or training.
- High level mechanical and electrical aptitude.
- High level troubleshooting machine tool issues.
- Experience with CNC controls such as FANUC, Siemens or Heidenhain, preferred but general CNC controls knowledge is acceptable.
- Ability to handle Customer and OEM factory deadlines and issues.
- Read and interpret Assembly drawings, layouts, and Bills of Material.
- Read and interpret Electrical schematics.
- Work with English and Metric measurements.
- Operate gages such as OD and ID Micrometers, Verniers, Gage Blocks, etc.
- Continual use of hand tools for various operations – drill, tap, ream, file, chip, fit, straighten, etc.
- Operate small machines – lathe, grinder, drill press, belt sander, etc.
- Solid understanding of Microsoft Office tools such as Word, Excel, and Outlook.
- Comfortable using computers for basic functions such as communication and booking travel.
- Operation Overhead Crane and Forklifts to stack units for machine assembly.
Professional Competencies
- Strong customer service and interpersonal skills.
- Ability to represent Fives professionally while working at customer facilities.
- Positive and professional approach to interactions with customers and colleagues.
- Commitment to delivering high-quality work.
- Ability to communicate technical information effectively with customers, managers, and internal support teams.
- Ability to work independently in a field-service environment.
- Flexibility to respond to changing customer and business requirements.
- Commitment to safety, quality, and customer satisfaction.
Travel Requirements
**This position requires extensive travel**
- Be willing and able to travel 90% based on current projected business needs.
- Travel schedules will include approximately two weeks on the road at a time and home every other weekend.
- Must have the flexibility to make quick adjustments to travel arrangements based on customer or company needs.
- Travel is primarily domestic, with opportunities for international assignments.
- Travel requirements may change based on company workload and capacity.
Physical & Work Environment Requirements
- This position requires the ability to perform hands-on work in industrial and manufacturing environments.
- Regularly use hands for handling equipment, tools, and components.
- Frequently reach with hands and arms.
- Occasionally stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
- Perform work requiring color vision.
- While performing field service duties, employees may frequently work near moving mechanical equipment and may occasionally encounter wet or humid conditions, elevated work areas, fumes or airborne particles, outdoor weather conditions, electrical hazards, and vibration. The work environment is typically loud.
What We Offer
Fives is proud to provide a comprehensive total rewards package that may include:
- Competitive compensation
- Annual performance incentive opportunities
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Career development and technical training opportunities
- Employee assistance programs
- Opportunities for advancement within a global organization
- Exposure to leading-edge manufacturing technologies and global customers
Why Come to Fives?
By joining Fives, you become part of a global organization committed to innovation, operational excellence, and employee development.
Industry Can Do It With You!
Fives is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Fives Group
As an industrial engineering Group with a heritage of over 200 years, Fives designs and supplies machines, process equipment, and production lines.